Refund & Cancellation Policy

Last updated: 6 July 2026

1. Overview

This policy applies to website design, Shopify setup, e-commerce support, technical configuration, maintenance and related services provided by WEBLO LTD. It is designed to be transparent for clients and to sit alongside our Terms & Conditions.

2. Business clients

Most Weblo projects are supplied to businesses. For business-to-business projects, cancellation and refund rights are based on the agreed proposal, invoice, statement of work or written agreement. Deposits and milestone payments may be used to reserve project time, cover planning work and pay for completed work.

3. Consumer clients and cooling-off rights

If a client is a consumer and buys services online, by phone or by email, they may have a 14-day cooling-off right under UK consumer law. The cancellation period usually starts the day after the service contract is agreed.

If the client asks Weblo to start work during the 14-day cooling-off period, Weblo may charge a reasonable proportion of the agreed price for work already carried out before cancellation. If the service has been fully performed during the cooling-off period after the client expressly requested early performance and acknowledged that cancellation rights may be lost once the work is fully performed, the right to cancel may no longer apply.

4. Project deposits

Where a deposit is paid, it reserves production time and covers discovery, planning, administration and initial setup. If a project is cancelled before any work has started, Weblo will normally refund the deposit, minus any agreed non-refundable third-party costs. If work has already started, Weblo may retain a fair amount for work completed and costs already committed.

5. Completed work and approved milestones

Payments for completed, delivered or approved milestones are normally non-refundable, except where required by law or where Weblo has failed to provide the agreed service. This does not affect any statutory rights that may apply.

6. Third-party costs

Third-party costs are not controlled by Weblo and are usually non-refundable once purchased or activated. These may include Shopify subscriptions, domains, hosting, email accounts, paid themes, premium apps, stock assets, payment processor fees and other third-party services.

7. Website care and maintenance plans

Monthly care plans can be cancelled by giving notice before the next billing date. Fees already paid for the current billing period are normally non-refundable once the period has started, unless otherwise required by law or agreed in writing.

8. How to request a refund or cancellation

To request cancellation or a refund, email contact@weblo.co.uk with the client name, project name, invoice number, payment date and reason for the request. Weblo will review the request and respond in writing.

9. Refund timing

Where a refund is due, Weblo will aim to process it promptly and normally using the original payment method. For consumer cancellations where statutory cancellation rights apply, refunds will be processed within the required legal timeframe.

10. Model cancellation form for consumers

Consumer clients may use the wording below, but they do not have to use this exact form as long as the cancellation request is clear.

11. Contact

For questions about this policy, contact WEBLO LTD at contact@weblo.co.uk.